Returns and Refund Policy
Returns & Refund Policy
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned product. The quality check process may take 1 to 2 days from the date we receive the returned item. We will notify you of the result as soon as the quality check is complete.
As a refund, you can either claim a store credit Refund Voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address.
In case of credit card payments, refund can either be claimed as a store credit Refund Voucher or via transaction reversal.
Reimbursed time frame post quality check:
Refund Type Time Frame
Refund Voucher 24 hours
Bank Account Refund 5-7 Days
Credit Card Reversal 10-15 Days
If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at (021) 3485 3494. Our customer service team will guide about the return procedure.
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned.
You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0. A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.
If you have been issued a Refund Voucher, you will receive a discount voucher code via email.
Please enter this code in the discount code box and click “Apply Code” during checkout at payment step. A corresponding deduction will be applied to your total amount.
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).